Reviews

Review Details

• Review fromRaynada D

  Date: 01/25/2023

  Car Shield is a JOKE. They want to claim EVERYTHING is a pre-existing condition without even knowing the what is really going on. If you are paying them to fix your car when something is wrong you would be better off going to a shade tree mechanic. They don't want to pay for anything but they want your money every month, for instance my daughter had been paying for car shield for a about 6 months to a year and had nothing wrong with her car until on day her transmission started acting up and she took it to one of the place from the list that they (car shield) had given her that they were associated with. She took the car and car shield took a whole month to even tell her anything about whether they were going to pay, if they were going to pay anything at all. Then when they FINALLY did get back to her on the matter, they had the nerve to tell her this was a 'pre-existing condition' and they were not going to pay for that. My daughter had to use Ubers, Lyft, or rentals just to get back and forth to work and so now that she doesn't have a car or money left to get one she has lost her job....Thank you car shield for ABSOLUTELY NOTHING. I would not use car shield for my own car now that I see how they like your money but don't want to pay for your car problems even when you see commercials saying they will. My advice to anyone with this car shield RUN AS FAST AS YOU CAN because your car is in more if not worse problems in the hands of car shield.
  

  CarShield

  Date: 01/26/2023

  Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations

• Review fromDavid N

  Date: 01/25/2023

  Had warranty with Carshield. When trying to find repair shop that honored Carshield, was told no one in our immediate area accepted them. The closest shop ended up being about 30 miles away there and 30 miles back. After the repair was done, Carshield paid their part and we ended up paying more than Carshield. What is mentioned by Carshield is that the deductible will be a certain amount, but what Carshield doesn't tell you is they pay only up to a certain amount that they deem they will pay and so you end up paying whatever is left to pay.

• Review fromPRINCE G

  Date: 01/25/2023

  CarShield is a SCAM, PLEASE DO NOT waste your money. I had two claims put in , and both times they said its wasn't covered, and I paid for there premium coverage. And DO NOT let them talk you in to staying with this company. GET Out NOW if you're wasting your money already
  

  CarShield

  Date: 01/31/2023

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim has been adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.

• Review fromLeLisa W

  Date: 01/24/2023

  -Zero Stars Carshield is the WORST extended vehicle car warranty company I have ever dealt with. My vehicle has been in the shop since 11/17/22 and today is 1/24/23. Everytime you attempt to obtain an update, you can never talk with the same person. Each provides a different answer to the same question. The mechanic diagnosed the problem and sent the information to Carshield. Carshield found additional reasons to have the car torn apart at our expense if they choose not to cover it. An inspector was sent out and an adjuster was assigned to the case. Of course the adjuster went MIA and stopped responding to the auto shop. Almost daily I call to ask about the status and its always the dealership did not call back. Sometimes that has been accurate but far less often than disclosed because I call back inquiring about updates and they provide info. on the last notes. The company ALWAYS drops the ball!!! once they put me on hold to read the notes, many have hung up. Some state its a lot of notes and very confusing. 1/12 I was told the parts were approved and sourced. Called 1/20-1/24 & told the adjuster never ordered the parts. They cannot get it together. This has been a HORRIBLE experience and I will NEVER have anything positive to say about this despicable company. The stars that back this company should do there research prior to promoting businesses such as these. If they still choose to do so, they should be ashamed of themselves for promoting an unethical company! People work hard for their money but Carshield DONT! HORRIBLE HORRIBLE HORRIBLE & DISGUSTING!!
  

  CarShield

  Date: 01/31/2023

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.

• Review fromMONA K.

  Date: 01/24/2023

  I was getting ready for work one morning in November of 2022 and my car wouldn't start. Call my neighbor to see what was going on and he said it come be the starter. Called car shield and told them I need to see about getting my car towed to find out what the problem was. The mechanic started it was the motor and needed to be replaced. I then proceeded to tell car shield what was going on and they said they couldn't talk to me or was up to the mechanic to talk to them from this point on. After the mechanic kept getting the run around about an adjuster coming to check the car, we later found out the adjuster quit and my paperwork was around somewhere. So he had to send it again. Then after that was done. I was told to send in 12 months of paperwork on maintenance that I had on the car. I send 3 years and here it is February 23 and I still have no answer about my car. I have no transportation to get back and forth to work having to get a taxi or family member to take me. And I'm still not getting an answer. I feel like they do not want to fix my car. I've done everything they asked and still no results. What else can be done to get my car fix. Thank you
  

  CarShield

  Date: 01/31/2023

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.

• Review fromFranchcalli C

  Date: 01/24/2023

  CarShield Is A Scam A Ripoff! My Wife's Car Broke Down On The Highway, CarShield Had It Towed To A Shop, They Told CarShield That The Engine Was Blown, Carshield Told The Shop To Break Down The Engine To See Why The Engine ************** Shop Says That It Will Cost $400 To Break It Down, Thinking That Carshield Her Back She Agreed To It, My Wife Fax Carshield ******* Change and Maintainance Reciepts To Show The Vehicle Was Well Maintained And Carshield Denied The Claim So My Wife Had To Pay For The Breakdown Of The Engine And To Get The Car Towed Home, She Had It Towed To The Dealer To See If Maybe The Manufacturer Had A Warranty Or If They Could Be The *************** ***** Manufacturer Warranty Expired And The Dealer Asked Carshield To Honor Her Warranty With Them, They Asked The Dealer To Break The Engine Down Even More And They Said They Will Send A Adjuster Out To View The Engine, The Dealer Broke It Down Even More And Charged My Wife $1300 For That Breakdown, Carshield Didnt Send A Adjuster Out To View The Results For 6 Months Then To Deny The Claim, So My Wife Had Paid Carshield For Two Years Without A Claim And Find Herself With A Brokedown Vehicle, $1300 To The Dealer, $400 To The First Shop, $450 To Tow From Shop To Dealer And Still No Engine All Because Of Carshield Not Honoring Their Contract
  

  CarShield

  Date: 01/26/2023

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.

• Review fromTony M

  Date: 01/23/2023

  Please do not waste your money on these scammers! I sent my car to a dealership on December 30fh to have the engine replaced. Its just been sitting there waiting for an adjuster to go out that has yet to show.up and they are making me jump through hoops and I am a paraplegic. These people have no morals and should be locked under a prison for stealing people's money. Stay far far away!
  

  CarShield

  Date: 01/30/2023

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.

• Review fromCorey C

  Date: 01/23/2023

  Car Shield is the most dishonest company I have ever dealt with. We have had your insurance for two years without a claim and as soon as we needed it you declined each time. We are now going to cancel your service and make sure everyone we know what a scam this is. I will also boycott anything your celebrities promoting this scam is doing. You should all be ashamed for screwing the American public the way you have. We would take our case to court but can’t afford the attorney fees which I’m sure you were counting on
  

  CarShield

  Date: 01/30/2023

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the Vehicle Service Contract provided coverage for the initial cause of failure to your vehicle. However, due to continued operation of the vehicle after the failure occurred, and additional damage caused by such operation, the additional damages are not covered by the Vehicle Service Contract.

• Review fromIngrid P

  Date: 01/23/2023

  Sales person lied to me and they have it recorded. Took out a platinum warranty. They rejected first repair because it was 3 months and a thousand miles minimum. And the car was 800 miles due to Covid and not much driving. I paid $345 out of pocket. Paid another $350 to repair blower. Charged me for diagnostic of $149 and $100 deductible on another repair. Which I wasnt aware of. They paid $200 I paid $250. Didnt fix my heated seats said its not covered when it was. By the time I paid diagnostics and deductible I ended paying for my car window repair myself. Then I found out many repair shops are not taking their warranty including my dealer. Which I need to get some of my repairs done. Again made me pay another deductible $100 on a $300 repair today. As of today its cost me $1200 out of pocket and they paid only $474. Total in repairs when I already paid them $2800 for the policy. They made $2300 on me. Dont get carshield. Save your money for repairs.
  

  CarShield

  Date: 01/24/2023

  Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations

• Review fromSusan G

  Date: 01/21/2023

  ********************** or your time I agree with all of the other posts here - the company leadership should be ashamed. CarShield did approve and pay 2 claims less than $500 for me, but when I had a major part of the drive train - the power transfer unit - go out they literally made up a reason not to pay. It was a big expense ($3200) and despite being the original owner of the car, having all maintenance and service records over 13 years they denied the claim saying there was evidence of a LONG TERM leak. First, there is no term in the contract defining LONG TERM. Second, there is no evidence either before or after I had the warranty of the power transfer unit leaking. Additionally, it took them 12 days to deny the claim; they kept asking for more stuff trying to find an actual contractual reason to deny the claim. When they couldn't find a contractual reason to deny the claim they made something up.
  

  CarShield

  Date: 01/27/2023

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim has been adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.