Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  1045 W 6th St Pueblo, CO 81003-2315

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  Accredo Health Group

  2 Boulden Cir Ste 1 New Castle, DE 19720-3492

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  Medco Inc.

  653 Kingsley Ave Orange Park, FL 32073-5467

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  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

Review Details

• Review fromDebra C

  Date: 04/28/2025

  This company is horrible!! I've had to deal with them for over 5 years and I'm sure my heart disease and blood pressure has a lot to do with this **********************. They never know what the h*** is going on with your acct. They will not release your medication if you are having a problem with another medication and co pay hasn't paid them or processed the claim. I have had months where they didn't ship my meds even though they said they did because I had a balance on another med that had nothing to do with my autoimmune medication and they don't care if you were to die because you did not get the meds you need. They are idiots period. The worst company I have ever dealt with!!! I hate this company.

• Review fromBarbara C

  Date: 04/26/2025

  They denied a refill of my medicine due to required Patient Level Authorization which is a form my doctor has to complete. We did this when we first switched to them but now apparently we have to do it for every refill. This is not only inconvenient but redundant as my doctor has already approved by writing the prescription. They make sure you get to talk to a pharmacist so you will know the symptoms of withdrawal and are quick to say you can always pay out of pocket. Very bad experience

• Review fromBecky G

  Date: 04/25/2025

  This completely unprofessional girl named "*******" (most likely a fake name) works from home answering the phone with kids screaming in the background. I was put on hold for over 8 minutes so this girl could yell at her kids. I still have no resolve to my order being sent late AGAIN. This is THE WORST pharmacy I have ever dealt with. I am disgusted at the associates this company hires.

• Review fromDerek C

  Date: 04/25/2025

  This is a terrible company. Every delivery request is comparable to jumping through hoops of fire with their inability to keep their records straight between insurance, refills, and paperwork. I've been on the phone with their representatives several times with them asking for *** documents that my doctor has provided. I even jumped through hoops to get second prior authorizations. Their call center is never able to help, and getting to a supervisor is like pulling teeth. I'm appalled at the obstacles they put in place stopping people from getting the medicine they need for ailments.

• Review fromMartha S

  Date: 04/25/2025

  This used to be a good pharmacy. On hold right now more than 45 minutes to refill life critical medications. I had to go through their AI first which didn't understand anything I said without multiple repeats and I speak with standard Midwestern speech. God help any one old or not native to the **

• Review fromJennifer R

  Date: 04/24/2025

  Express Scripts is an absolute scam. They take money out of my paycheck every week for insurance, but when it comes time to actually cover a medication I needthat two doctors have prescribed and confirmed I qualify forthey deny it. Not once, but twice. Now Ive been diagnosed with sleep apnea, and I could literally die in my sleep, but they still wont approve Zepbound, a medication that could help save my life.They hide behind red tape, give you the runaround, and make the process intentionally impossible. Its clear they care more about profit than peoples lives. Whats the point of insurance if it doesnt cover the treatment your doctor says you need? This isnt healthcareits a joke. And not a funny one.Avoid them if you can. Theyre not in the business of helping people. Theyre in the business of denying care.

• Review fromMICHELE B

  Date: 04/21/2025

  They are awful. DO NOT USE. They never refilled our time sensitive prescriptions. No communication whatsoever.

• Review fromKristal W

  Date: 04/21/2025

  Literally the worst specialty pharmacy ever. Took almost 2 months to get my Rx filled with them, after losing me in the system several times. Said I didn't exist, said they didn't have my info. I had to supply my co-pay and payment card 3 times before finally getting the prescription to go through and to be shipped. Is it the servers or people not being able to hit the "save" button? Legit question at this point and my experience. I had to go through this several times with them and saying "Optum transferred my info to you when my company changed insurances. You have my info. I've given you my copay card. I've given you the debit card to put on file...and you don't see it in your system?" Apparently the servers for this company are incapable of saving information or maybe it's a whole lot of employee error. All the train wreck resulted in me being almost 3 weeks over due on an essential medication due every 28 days. Fast forward to today, called to refill my prescription due by April X hence the 28 days and they say it can't ship until May because it's too soon to refill. Let me also mention for the first 2 weeks after the first prescription shipped they were calling to set up delivery of my next but it I knew it was too soon to refill. I received a letter today dated April 12th they are trying to contact me to ship a prescription right away and need my consent. But I call today and it's too soon to ship on time and has to wait a week and a half later, passed when I am due for the medication to be delivered to ensure my next dose is on time. Again something seriously wrong... My HR will be hearing about this they, and I hpoe find a different insurance carrier that does not support this specialty pharmacy. I know I can't be the only one going through this with Accredo. Due to their records, I will yet AGAIN be late on my next dose because this Saturday 4/26 is clearly not 28 days from my last dose according to them, when factually it is. Negative star rating.

• Review fromElizabeth D

  Date: 04/19/2025

  Accredo is a complete disaster of a pharmacy. If I could put minus 5 stars for the score I would. My prescription drug was approved by express scripts on February 28th. The initial specialty pharmacy was not approved by express scripts so it was forwarded to Accredo the first week of March. When I first called Accredo they could not find my prescription. A few days later when I called they told me that they were missing my co-pay assistant card information. I provided it. They told me that would take 3 to 5 days to go through. I called again. They told me it would take another 3 to 5 days.. in desperation I asked my husband to call my behalf. He was put through to a a male supervisor. That was 4 days ago. Today they were supposed to call me today for the prescription delivery information. Surprise, surprise it has not happened.

• Review fromLa Q

  Date: 04/19/2025

  off bat. ****** especially if you have prime. My prescription with amazon will be here in 2 days vs a month with express scripts. They were upset that I transferred my prescription to ******, they denied the transfer at first. Then tells me to send their prescription back once it arrives. I had to pay for the prescription with ******, it was affordable because I have prime. And at least I know Ill arrive.