Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts, Inc.

  4500 Alexander Blvd NE Albuquerque, NM 87107-6805

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  Medco Healthcare Products Inc

  1871 Welch St North Vancouver, BC V7P 1B7

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  Express Scripts

  PO Box 21773 Chicago, IL 60673-0001

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  Merck-Medco Rx Services

  5073 Ritter Rd Mechanicsburg, PA 17055-6921

Review Details

• Review fromRobert T

  Date: 08/12/2022

  Same as previous review I would give zero stars if could Get run around every time you call transfer after transfer then nothing is resolved!Called Monday was on call for 45 mins, reassured problem was solved, haha nice thinking, received medicine that was supposed to be cancelled. They do not like to give non-generic even when suggested by Dr. **** called yesterday about getting cancelled drug, was on call for over 1 hr.get conveniently disconnected.Wife has MS and every time DR. ********** something, it is denied! He has to appeal multiple times! You wouldnt mind but Dr is a well known neurologist at one of the best hospitals in the country. He doesnt just prescribe anything for the heck of it! Worst insurance company Ive ever dealt with.Have opportunity to change insurance for my wife and will be doing Sept 1

• Review fromKarolynn K

  Date: 08/12/2022

  Worse company I have ever had to deal with. I will never use them again.

• Review fromSarah W

  Date: 08/12/2022

  This is a subpar specialty pharmacy service forced upon our family by its parent company Cigna due to profit driven reasoning rather than consideration for the paying health insurance subscriber. My husband has required a chemotherapy medication for almost 2 years that needs to be delivered every 3 weeks via **** Sounds simple, right? Well, Accredo has managed to delay, misdeliver, or entirely ignore this Rx request on at least 10 occasions during that time period, which impacts health outcomes. They repeat mistakes, make excuses, and also point fingers rather than take accountability. Negligence like this should be illegal. In fact, I believe a class action lawsuit would be a reasonable consideration at this point when looking at the numerous complaints regarding this company with no apparent resolution.

• Review fromChristine M

  Date: 08/12/2022

  Absolutely horrific dealing with them for a co-pay for a life saving cancer med. 7 weeks already and scores of hours spent talking with dozens and dozens of useless, untrained staff who are all clueless and just make things up. Its a sin this is where the ****************** program forces people to fill their cancer meds. Quite the sham and scam. I knew medical coverage was too good to be true.

• Review fromEric A

  Date: 08/11/2022

  There prescriptions are almost always late. You will spend hours on the phone. They will frequently tell you when they have messed up and are not going to be able to get you your prescription in time that you should use a local pharmacy. Do not use them.

• Review fromThomas L

  Date: 08/10/2022

  Since 2016, I've used Express Scripts for eye drops on
  Auto-Refill. I have relied on these drops to be shipped every 3 months
  but periodically the Auto-Refill feature is either turned off internally
  or ignored by their software system. Each time I call Express Scripts,
  they agree with me and ship my eye drops overnight. Once, an agent
  wanted to make me pay for expedited shipping, but after speaking with a
  supervisor, the drops were received the following morning at no extra
  costs.
  A separate issue is these drops are not sufficient for three months.
  ****** * **** states three bottles will provide enough fluid for one
  drop per eye per day for a total of 108 days, yet the average I
  experience is 93 days. When I mentioned this to the Express Scripts
  agent, she wanted to transfer me to a pharmacist for advice on how to
  properly use eye drops, suggesting I have dexterity issues and/or
  mis-drops to my eye. I explained the procedure I use for applying eye
  including pulling out the lower eyelid, never touching my eye with the
  applicator, closing my eye afterward, and never using more than one drop
  per eye, per day. I've never had issues with eye drops. However,
  after her insult and the fact that she was not helpful resolving my
  issues, I simply concluded the call.
  Next Steps:
  1) I will ration my supply and sporadically skip several days over
  the three month period to last 108 days of "alleged" supply.
  2) I will discuss the quantity issues with my eye doctor to consider
  either prescribing 4 bottles rather than 3 bottles for three months, or
  pursuing alternative drops from another pharmaceutical. Alternative
  drops may not be cost effective after reviewing ****** prices.
  3) After this order is complete, I will remove Express Scripts from
  the process and purchase my eye drops through my retail pharmacy rather
  than mail order. The cost may be a few dollars more, but it gives me
  the control of my medication schedule.

• Review fromCamille K

  Date: 08/09/2022

  If I could give zero stars I would. I need to check with my medical insurance but I don't think I have any choice but to use this company for my daughter's meds. This is why monopolies are bad. I can't vote with my feet. Having similar experience as others: finger pointing back and forth between doctor's ****** and Accredo, canceled orders, severely delayed refills, difficulty getting refills, unhelpful service representatives. They could not be any worse.

• Review fromsarah r

  Date: 08/08/2022

  Express Scripts is terrible. I believe their goal is to let their customers die because it would save them money. Express Scripts is my Employer provided prescription provider, but the time wasted on trying to get prescription coverage is non productive. Often times is is less expensive to pay out of pocket for medications, but when a prescription is expensive and necessary, Express Scripts makes the customer / patient jump through hoops to get it covered, or partially covered. It's extremely disgusting that this company often stands between the health and well being of real people. I have been forced to forgo taking a few prescribed medications because the cost is prohibitive, or the requirements of this sadistic entity are simply too outlandish to tolerate. I can only hope that my company listens to the employee complaints and seeks out a new provider someday soon.

• Review fromMelissa T

  Date: 08/08/2022

  I have tried to get 2 prescriptions sent out since last week. It is now ************ called since last Friday & been told different every time Ive called?? Im T1D and insulin is one of the ************ just sitting packed & not been shipped out?? WHY, they dont know no Supervisor was available to take my call & was left on hold for ***** minutes with no answers or solution. And Express Scripts is a significant waste of time, money cause they do NOT treat customers/patients with urgency or due diligence?? And ppl lives & health are very vunerable using Express Scripts be very careful?? ????????????

• Review fromAlex V

  Date: 08/08/2022

  This is by far the worst pharmacy I have had to deal with during the 7+ years I've been on a chronic medication. The do not reliably refill prescriptions, they fail to follow up when there is an insurance, refill, or billing issue. There is clearly no process in place to check that an order can actually be filled when the patient is ordering a medication, and clearly no follow up when there is an issue. I have missed medication after I thought I had ordered it for all of the following reasons: prior authorizations, billing issues (multiple kinds of billing issues), no refill available, address was not confirmed.To pick just one phrase, "Unfathomable incompetence." If there were any other option through my insurance I would not be using them, but they have a strong hold on their patients who have no other option.