Online Retailer
Dot Com ProductsInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Better Business Bureau is advising consumers to use caution when considering doing business with Dot Com Products. BBB has received a pattern of consumer complaints and customer reviews alleging defective products, failure to deliver orders, failure to provide refunds, failure to accept returns from consumers, consumers claim they are charged monthly for an unauthorized membership, unsolicited emails, failure to remove consumers from the email list and poor customer service.
On May 17, 2023, BBB sent a letter to Dot Com Products. On May 17, 2023, the company responded. The company states, “We have taken steps to enhance our website, rectify any issues raised by customers, and enhance the quality of our products.” They also stated they have made changes in their organization. They have opened three warehouses across the United States which help with the delivery times. They have also expanded their call center to handle customer inquiries more efficiently.
On Nov. 1, 2023, BBB issued a press release on Dot Com Products. A link to the release is provided - https://www.bbb.org/article/news-releases/29461-bbb-st-louis-warning-consumers-say-dot-com-products-failed-to-deliver-items-refunds
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