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Business Profile

Collections Agencies

Direct Recovery Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Information and Alerts

BBB RatingF

Reasons for rating

  • Failure to respond to 21 complaint(s) filed against business
  • Government action(s) against the business
  • 71 complaint(s) filed against business

Service Area

  • Adolph, MN
  • Alango, MN
  • Alborn, MN
  • Angora, MN
  • Arcturus, MN
  • Ardenhurst, MN
  • Arrowhead, MN
  • Ash Lake, MN
  • Ault, MN
  • Aurora, MN
  • Babbitt, MN
  • Balkan, MN
  • Barnum, MN
  • Bass Brook, MN
  • Bassett, MN
  • Bear Lake, MN
  • Bearville North, MN
  • Beaver Bay, MN
  • Bergville, MN
  • Big Falls, MN
  • Bigfork, MN
  • Birchdale, MN
  • Biwabik, MN
  • Black River, MN
  • Boray, MN
  • Bovey, MN
  • Bowstring, MN
  • Breitung, MN
  • Brevator, MN
  • Brimson, MN
  • Britt, MN
  • Brooklyn, MN
  • Brookston, MN
  • Buhl, MN
  • Buyck, MN
  • Calumet, MN
  • Canyon, MN
  • Carlton, MN
  • Cedar Valley, MN
  • Central Lakes, MN
  • Chisholm, MN
  • Cloquet, MN
  • Cohasset, MN
  • Coleraine, MN
  • Colvin, MN
  • Cook, MN
  • Cooley, MN
  • Cotton, MN
  • Craigville, MN
  • Crane Lake, MN
  • Croftville, MN
  • Cromwell, MN
  • Culver, MN
  • Cusson, MN
  • Deer River, MN
  • Dora Lake, MN
  • Duluth, MN
  • Effie, MN
  • Ellsburg, MN
  • Ely, MN
  • Embarrass, MN
  • Esko, MN
  • Eveleth, MN
  • Fairbanks, MN
  • Fall Lake, MN
  • Fayal, MN
  • Fine Lakes, MN
  • Finland, MN
  • Floodwood, MN
  • Forbes, MN
  • Forest Grove, MN
  • Gemmell, MN
  • Genoa, MN
  • Gheen, MN
  • Gilbert, MN
  • Glendale, MN
  • Good Hope, MN
  • Goodland, MN
  • Grand Falls, MN
  • Grand Lake, MN
  • Grand Marais, MN
  • Grand Portage, MN
  • Grand Rapids, MN
  • Grattan, MN
  • Great Scott, MN
  • Greenway, MN
  • Halden, MN
  • Happyland, MN
  • Harnell Park, MN
  • Hermantown, MN
  • Hibbing, MN
  • Holman, MN
  • Holyoke, MN
  • Hovland, MN
  • Hoyt Lakes, MN
  • Indus, MN
  • Industrial, MN
  • Inger, MN
  • International Falls, MN
  • Iron, MN
  • Iron Junction, MN
  • Isabella, MN
  • Kabetogama, MN
  • Keewatin, MN
  • Kelly Lake, MN
  • Kelsey, MN
  • Kettle River, MN
  • Kinghurst, MN
  • Kinmount, MN
  • Kinney, MN
  • Kitzville, MN
  • Knife Falls, MN
  • Knife River, MN
  • Kugler, MN
  • Lake Nichols, MN
  • Lavinia, MN
  • Lawrence, MN
  • Leetonia, MN
  • Leiding, MN
  • Leonidas, MN
  • Lindford, MN
  • Little Marais, MN
  • Little Swan, MN
  • Littlefork, MN
  • Loman, MN
  • Lone Pine, MN
  • Lutsen, MN
  • Lynwood, MN
  • Mahtowa, MN
  • Makinen, MN
  • Manitou, MN
  • Maple Hill, MN
  • Marble, MN
  • Marcell, MN
  • Margie, MN
  • Markham, MN
  • Max, MN
  • McDavitt, MN
  • McKinley, MN
  • Meadowlands, MN
  • Melrude, MN
  • Mizpah, MN
  • Moose Lake, MN
  • Morgan Park, MN
  • Morse, MN
  • Mountain Iron, MN
  • Mozeppa, MN
  • Murphy, MN
  • Nashwauk, MN
  • Nett Lake, MN
  • Nett River, MN
  • Nichols, MN
  • Nickerson, MN
  • Nore, MN
  • North Hibbing, MN
  • Northland, MN
  • Northome, MN
  • Orr, MN
  • Oslund, MN
  • Oteneagen, MN
  • Palo, MN
  • Parkville, MN
  • Pengilly, MN
  • Pike, MN
  • Pineville, MN
  • Portage, MN
  • Prairie Lake, MN
  • Proctor, MN
  • Ranier, MN
  • Ray, MN
  • Rice Lake, MN
  • Ruby Junction, MN
  • Saginaw, MN
  • Sand Lake, MN
  • Sandy, MN
  • Savannah, MN
  • Sawyer, MN
  • Scanlon, MN
  • Schroeder, MN
  • Shaw, MN
  • Shooks, MN
  • Side Lake, MN
  • Silica, MN
  • Silver Bay, MN
  • Skelton, MN
  • Soudan, MN
  • South International Falls, MN
  • Spring Lake, MN
  • Squaw Lake, MN
  • Stokes, MN
  • Stoney Brook, MN
  • Stuntz, MN
  • Swan River, MN
  • Taconite, MN
  • Talmoon, MN
  • Tofte, MN
  • Togo, MN
  • Toimi, MN
  • Toivola, MN
  • Tower, MN
  • Twig, MN
  • Two Harbors, MN
  • Van Buren, MN
  • Vermilion Dam, MN
  • Virginia, MN
  • Waasa, MN
  • Warba, MN
  • Wawina, MN
  • West Duluth, MN
  • White, MN
  • Whiteface, MN
  • Wildwood, MN
  • Wilpen, MN
  • Winton, MN
  • Wirt, MN
  • Wrenshall, MN
  • Wright, MN
  • Zemple, MN
  • Zim, MN

Alert Details

This business has 3 alerts.

Government Actions 1

Minnesota Department of Commerce Consent Order-- July 2022

On July, 22, 2022, the business entered into a Consent Order with the Minnesota Department of Commerce. The Consent Order settles allegations that the business did not abide by the terms of the May 2022 Consent Order signed with MN Dept. of Commerce; has continued to violate the Fair Debt Collection Practices Act and Minn. Stat. 332.37 (12) (2020) by collecting on pay day loans from unlicensed lenders, a violation of 15 U.S. C. 1692e 2(A); their agents have failed to provide disclosures on telephone calls, a violation of U.S.C. 1692e (11). The Order also alleges several of the business's agents are not registered in Minnesota as debt collectors, a violation of Minn. Stat. 332.33 subd. 1 (2020) and that the business was sold to a new owner as of April 15, 2022 and the alleged violations of the May 2022 Consent Order occurred  under the previous ownership, who are not involved with the business.   

Under terms of the Consent Order, the business agreed to make monthly payments of the stayed portion of the May 2022 Consent Order of $19000 and pay $1000 of a $25000 penalty, with the balance stayed on the condition the business does not further violate any law, rules or orders under the jurisdiction of the Minnesota Department of Commerce. The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to the below link.

Government Actions 2

Minnesota Dept. of Commerce Order

On May 29, 2024, the business was notified of an Order from the Minnesota Department of Commerce. The Order stated that the stayed penalty from a 2020 Consent Order and a 2022 Consent Order, as agreed to by the business, are lifted and the business shall pay both of the civil penalties.  

The 2020 Consent Order alleged that the business employed collectors who were allowed to work from home, in locations that were not licensed as locations, a violation of Minn. Stat. 332.33, subd.1 (2028) and the business agreed to pay $1,000.00 of a $19,000.00 fine with the balance stayed. The 2022 Consent Order alleged that the business continued to violate the Fair Debt Collection Practices Act, a violation of Minn. Statute. 332.37 (12) (2020) and the business agreed to: pay the stayed portion of the 2020 fine of $19,000.00; pay $1,000.00 of a $25,000.00 fine with the balance stayed and to revocation of their collection agency license.  The business paid the $1,000.00 from 2020 and $1,000.00 from 2022, but did not pay the stayed portion of the 2020 fine. As a result, the full stayed penalties of both Consent Orders are due. 

For more details go to the below link.

Alert

According to information in BBB files, Direct Recovery Services LLC has not been an active collection agency since April 2023. Since that time, BBB has been contacted by consumers with concerns about this business but have referenced businesses with different but similar names.  BBB urges consumers to be sure they are filing a complaint or customer review against the correct business. 

Important Information

Government Actions

Government Action: BBB reports on known government actions involving business’ marketplace conduct:
Minnesota Dept. of Commerce Consent Order

On May 20, 2022, the business entered into a Consent Order with the Minnesota Department of Commerce. The Consent Order settles allegations that the business employed collectors who were allow to work from home locations that were not licensed, in violation of Minn. Stat. 332.33, subd. 1 (2018) and comingled money collected for customer with agency operating funds, a violation of Minn. Stat. 332.37 (10) (2018). Under terms of the Consent Order, the business agreed to a civil penalty; paying $1000, with the balance of $19000 stayed on the condition the business complies with laws, rules or orders under the responsibility of the Minnesota Department of Commerce. The business also shall pay investigation costs of $1329.22. The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to the below link.

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