Reviews

This profile includes reviews for Jefferson Lines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jefferson Lines has 4 locations, listed below.

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  Jefferson Lines

  2100 E 26th St Minneapolis, MN 55404-4101

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  Jefferson Lines

  120 Wyoming Ave SW Huron, SD 57350-1845

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  Jefferson Bus Line

  501 Nebraska St Sioux City, IA 51101-1346

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  Jefferson Lines

  1101 Troost Ave Kansas City, MO 64106-3006

Review Details

• Review fromKelley H

  Date: 06/02/2023

  I have had good experiences being on Jefferson Lines buses, however this is the first time I had my trip cancelled by Jefferson Lines. I found out the same day by checking their Travel Alerts page. However, when I tried to call their customer care number to get a refund, no one ever answered the phone. When I went to a Jefferson Lines depot and spoke to a live human being, they said they couldn't help me and I needed to go on line. When you go on-line they give no option for refunds due to trips being cancelled by the company. So, this could be called Theft.

• Review fromJoel B

  Date: 05/05/2023

  Bus driver came to the bathroom and looked over the stall to see me pooping. Then yelled at me for being late even tho I gotbback to the bus before he did. Worst experience ever.

• Review fromH.Marie

  Date: 04/26/2023

  DIFFICULT TO THE END You cant buy a ticket online. You cant call in to buy a ticket and you better be aware of their ever changing depot hours - otherwise you are not riding this bud. The customer service number is disconnected and the local bus line depot in ***********, ** does not have anyone who answers the phone during business hours and does not have voicemail and when you drive there to pay cash no one is even there. Whatever setup they have for online booking and the Jefferson Lines App are all disconnected or do not connect. In fact, there is only one guarantee after signing up for an account - they sell the phone number you use right away and youll get junk calls all day and all night for the next month. Not like it matters. If they cared / they would have started along time ago.

• Review fromB7yu B

  Date: 03/02/2023

  Really bad customer service and the ********************** don't care about anyone I wish I could give em 0 But it starts from 1

• Review frombrandon m

  Date: 01/02/2023

  was going to ********* on the 14th of December and was never told the bus was gonna be canceled while being outside in the cold just incase the bus arrived almost having to walk home in the cold (2 miles).later asking for a refund from them many times in the span of 3 weeks by that time i was going hungry because i actually needed the refund for food; made complaints and also calling them, always telling me to file the refund again. now it January second and still haven't gotten an email back from them.

• Review fromRaquel K

  Date: 09/21/2022

  Called the police and told them they were afraid of me. Rather lie to me in an email and blame me for a mistake on their end but theres no point in lying to the guest that knows the truth. Rather of had an excuse made and a solution given.