About
Important information
Overview
Mainely Urns, Inc.
60 Pineland Dr Ste 122
New Gloucester, ME 04260-5124
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 2/25/2021
Years in Business: 22
Products and Services
Photos and Videos
Business Details
- BBB File Opened:
- 8/20/2004
- Business Started:
- 1/1/2003
- Business Incorporated:
- 1/1/2004
- Type of Entity:
- Corporation
- Business Management:
- Mr. Michael Madore, Owner
- Number of Employees:
- 9
Additional Contact Information
- Principal Contacts
- Mr. Michael Madore, Owner
- Customer Contacts
- Mr. Michael Madore, Owner
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Payment methods
- American Express
- Discover
- MasterCard
- PayPal
- Visa
All major credit cards- Refund and Exchange Policy
- Returns & Exchanges
Returns: If you have a problem with an item, e.g. damaged in shipping, craftsmanship, personalization error or you just don't like the item, please contact Customer Service immediately at 866.516.1296 or [email protected] to receive return & exchange instructions. We must receive notification prior to any return to prevent unnecessary delays and/or additional shipping charges (restrictions apply to personalized items - see Returns & Exchanges of Personalized Items section below).
Returns & Exchanges of Non-Damaged or Non-Personalized Items
If you are not satisfied with your purchase simply call Customer Service at 866.516.1296 or email us to initiate a return or exchange. Customer has ten (10) business days from delivery date to return the items. Items will incur a 10-15% restocking fee that is charged to us by our suppliers. Shipping charges are not refundable. Customer is responsible for all return packing/shipping charges and must insure item for the full purchase price. Orders cancelled after items ship but before items are delivered: Customer will not be credited our actual shipping costs or return costs even if the order qualified for "free shipping" at time of purchase.
These basic requirements must be met to receive a purchase price refund:
(shipping charges and or a 5-15% restocking fee may be applied to some items)
Items returned un-used, in resalable condition
Items returned in original packaging/shipping containers - or equal or better quality as original packaging
Purchaser name and address must be clearly visible in or on the package
Return must be received by Mainely Urns within (10) ten days of original delivery date
Item must not have been personalized
In the event that your order qualified for free shipping at the time of purchase, actual shipping charges incurred by Mainely Urns will be deducted from the purchase price credit.
Please call Customer Service at 866.516.1296 or email Customer Service to initiate a return or exchange. - Business Categories
- Cremation Urns, Caskets
Latest Reviews
James S
"What an incredibly hard time in our lives. ***** has been a beautiful blessing who had been a major part of our family for years." ... Read full review
Elizabeth G
"What do I think? I think that the urn vault we purchased for my brother is absolutely stunning." ... Read full review
M. W
"Great company with quality products! They were extremely helpful and patient while I decided on the layout for my fur baby's urn!" ... Read full review
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