Online Retailer
Beacon Threads, LLCInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning delivery, customer service, and refund/exchange issues. On 11/15/2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 12/13/2024, BBB has had no response. BBB encourages consumers experiencing these or other issues with this business to report the incident to:
- www.bbb.org/file-a-complaint
- Maryland Attorney General’s Office- Consumer Protection Division
Alert
On 12/03/2024, BBB initiated an investigation into Beacon Threads to research the numerous unanswered complaints on their business file. Most of the unanswered complaints allege unreceived orders after payment and poor customer service when attempting to address these concerns.
The business has failed to respond to this investigation or pattern of complaint that was initiated on 11/18/2024.
As of 12/03/2024 the business could not be reached again to identify an active complaint handler.
As of 11/18/2024 The business has not provided a formal response or action plan to address the unanswered complaints on file.
BBB shall continue to monitor this company for further developments.
BBB encourages anyone who has experienced these or other suspicious activities by Beacon Threads to report the incident to:
- www.bbb.org/file-a-complaint
- Maryland Attorney General’s Office - Consumer Protection Division
Important Information
Customer Complaint
BBB files indicate that this business has a pattern of complaints concerning delivery, customer service, and refund/exchange issues. On 11/15/2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 12/13/2024, BBB has had no response. BBB encourages consumers experiencing these or other issues with this business to report the incident to:
www.bbb.org/file-a-complaint
Maryland Attorney General’s Office - Consumer Protection Division
BBB will continue to monitor this business.
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