Music Instrument Store
Carlino Guitars
About
Important information
About This Business
Years in Business: 21
Products and Services
Photos and Videos
Business Details
- BBB File Opened:
- 5/29/2008
- Business Started:
- 11/7/2003
- Type of Entity:
- Sole Proprietorship
- Business Management:
- Mr. Edward J Carlino Jr., Owner
- Number of Employees:
- 2
Additional Contact Information
- Principal Contacts
- Mr. Edward J Carlino Jr., Owner
- Customer Contacts
- Mr. Edward J Carlino Jr., Owner
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Payment methods
- Cash
- Check
- Discover
- MasterCard
- PayPal
- Visa
- Refund and Exchange Policy
- The business states: "Any purchased product may be returned for a period of 7 days after the purchase date for a merchandise credit only. No cash or credit refunds. Credit for returned merchandise may be applied to any other merchandise in the store. Only undamaged, unaltered items will be accepted for returns. Merchandise that is not in an acceptable condition to be resold will not be accepted for return. All Pre-Orders and Special Orders are non-returnable. However, books, magazines, and cd's are non-returnable per copyright law. Pre-Order and Special Order instruments must be prepaid in full. Once an instrument Pre-Order or Special Order is placed it is non-cancelable. All Used And Consignment Guitars are sold in an "as is" condition, and all used and consignment sales are final. We ship all instruments insured for the full purchase price, and accept no responsibility for any damage that may occur during shipping and all claims are handled by the freight carrier.Every effort will be made to please every customer within reason. However if you are shipping the instrument back for exchange, the customer is responsible for all shipping charges.We do ship overseas, out of the country and state by state however any shipping fees are the responsibility of the purchaser."
- Business Categories
- Music Instrument Store, Musical Instrument Supplies and Accessories, Instrument Lessons, Guitars, Musicians, Instrument Cases
Latest Reviews
Deanne L
"My husband paid for a guitar in full and was totally ripped of by Eddy *********************** he gave every excuse in the book as to why the guitar was never sent, this guy is a *****! DO NOT DEAL WITH HIM!" ... Read full review
Craig K
"On Sept 23, 2019 I entered into an agreement with ***** Carlino and Carlino Guitars to purchase a guitar. I was charged on my credit card on that date." ... Read full review
Michael K
"I ordered a guitar online over 18 mos ago (2/26/22) from the Carlino Guitars website. Seller does not respond to any contact or communications until pressured and then gets upset that I am doing so." ... Read full review
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.