Cell Phone Repair
Direct UnlocksInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB of Greater Kentucky and South Central Indiana has received 17 complaints on Direct Unlocks since May 2023. The complaints allege that consumers paid to see whether Direct Unlocks could “unlock” their phones then charge a separate amount for “premium services.” Even when “premium services” were allegedly rendered, complainants report that their phones were never unlocked and no refunds were given.
BBB asks Direct Unlocks to respond to all outstanding complaints and better communicate with its customers if it cannot render services as advertised and issue refunds as needed.
Alert
BBB has been advised by the Postmaster for the Canada, KY 41519 office that there is NO company named Direct Unlocks at the location 19245 E Big Creek Road, Canada KY 41514
Important Information
Believed to be out of business
According to information in BBB files, it appears that this business is no longer in business.
Additional Info
Mail sent to the business on 05/11/2023 was returned by the U.S. Postal Service as Attempted - Not Known.
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