Reviews
This profile includes reviews for Everwise Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 31 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSam N
Date: 07/25/2022
I have never in my life had to work so much to give someone money. My mother was in a car accident and missed a payment due to that. I call to pay them, they throw me to collections without telling me (after calling me back 90mins later) and was told they can't accept Debt payments. Never in my life have I said, "Here is money" and was told no. Seems like they want you to fail. 100% switching banks. Worst Banks Ever.
Everwise Credit Union
Date: 07/28/2022
Hello. We're certainly sorry to hear about your mother and hope for a swift recovery. Regarding the main reason for your review, we do regret that we were unable to accept the debit card payment. Our payment system for auto loans cannot accept debit card payments six or more days past the payment due date, although we can accept payments from a checking account (via ACH). This would be the same experience whether someone was paying online or whether they called ****** Services to process the payment.That's a pretty generic answer, we know. But we have provided your email address to our ****** Services team to reach out and see if we can connect to discuss your specific situation. Thank you!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.