About

Local BBB:

BBB Serving Northern Indiana

BBB File Opened:

12/1/1998

Business Started:

12/30/1959

Business Incorporated:

6/25/1960

Type of Entity:

Corporation

Business Management:

Mr. Robert Jones, President

Ms. Melissa Burggren, Customer Service Manager

Additional Information

Refund and Exchange Policy

In Store:
- American Sale wants to make sure you are satisfied with your purchase.
- American Sale reserves the right to accept or decline any return.
- You must keep your receipt as the receipt is necessary for all returns orcredits. The receipt is the responsibility of the customer as American Sale isunable to provide a copy of the receipt or duplicate copies. 
- All returns must be made within 15 days of purchase. We regret we are unableto give a refund on any seasonal merchandise after the 15th day of purchase.
- Returned merchandise must be in new condition and original packaging.
- All chemical sales are final.
- All Clearance item sales are final.
- All Display items are final sale and sold as is.
- Pool Liners cannot be removed from the original packaging, if so it cannot bereturned or exchanged.
- All sales on Christmas items are final as of December 16th.
- Exchanges or return for Halloween Costumes are not accepted after October1st.
- Delivery/Installation charges are not eligible for a refund after the service(s)has been completed.
- Some items have a Modified Return Policy notated on the receipt in additionto the in store return policy. The Modified Return Policy would be followed.
- Special Order item(s) are not eligible for return. All deposits (up to thefull amount of purchase) will not be refunded if an order is cancelled prior todelivery or pick up. Special Order items are noted on your receipt as itemnumber 900-001.

ReturnMethods: 
- Bring the product and receipt to any American Sale store within 15 days ofpurchase for credit or refund.
- Credit/Debit card returns can only be issued to the original card used forpurchase, otherwise a merchandise credit will be issued.
- Returns over $100 will be refunded entirely by company check within 15business days of the return date.
- Gift card or Merchandise credit purchase, refund would be issued asmerchandise credit.
- Taxes will be refunded at your local rate.
- Items returned without an invoice are subject to the approval of storemanagement and will be refunded to an American Sale gift card.
- Please contact American Sale Customer Service Department by Emailat [email protected] or phone at 708-614-6552 with anyquestions or concerns regarding our return policy.

Online Orders:
- American Sale reserves the right to accept or decline any return.
- You must have the original order number as it is necessary for all returns orcredits.
- Returned merchandise must be in new condition and in original packaging.
- Pool Liners cannot be removed from the original packaging, if so it cannot bereturned or exchanged.
- All Closeout Pool Liner sales are final.
- Online purchases can be returned to an American Sale store location.
- All returns must be made within 15 days of receipt of merchandise.
- Online Halloween Costumes & Accessories: No returns will be acceptedafter October 1st. American Sale does not accept returns on hosiery or lingerietype items. 
-  If a return needs to be made due todamage, defect, or incorrect item shipped, please download our ReturnForm and follow the instructions on how to return the item. You may alsoemail [email protected], call 708-614-6552 for returnoptions, or visit one of our 9 store locations.  Please note that allrefunds must be processed through our Internet Department; our stores cannotprocess refunds for online orders. Stores can process an even product exchange. 
- We do not accept returns on any International orders. 
- If an exchange is requested due to damage, defect, or incorrect item shipped,please download our Return Form and follow the instructions on how toreturn the item. You may also contact usat [email protected] or call 708-614-6552. Exchanges are processed using standard shipping methods.
DOWNLOAD AMERICAN SALE RETURN FORM | https://www.americansale.com/documents/Return%20Form.pdf

Return Methods: 
- Return the product in the original packaging to our return center within 15days of receipt of product. Include the invoice with the returned product andcircle the items(s) you are returning. Customer Service will notify you viae-mail or phone when we have received and processed the return for credit toyour credit card or Pay Pal account. Please allow 10 - 15 business days for thecredit or refund to appear on your billing statement.
- If item needs to be returned without damage, defect, or incorrect item shipped,the return mailing address is as follows. Buyer would assume all shippingcosts. Return shipment charges would not be incurred by American Sale. Do notreturn items COD as these returns would not be accepted. For your protection,we recommend that you use UPS, Fed Ex, or Insured Parcel Post for your return.
- Occasionally, a refund may take longer than usual to process.  Typicallythe refund time period  includes the transit time for American Sale toreceive your item, the time it takes for us to process your return, and thetime it takes to process your credit.  We will keep you apprised of thestatus of your refund. 

Business Categories

Above Ground Pools, Pool Contractors, Swimming Pools, Hot Tub Dealers, Pool Supplies, General Merchandise, Outdoor Furniture, Billiard Supplies, Trampolines, Pool Cover Service, Novelties, Patio Furniture, Christmas Trees, Christmas Lights