Home Warranty Plans
Nipsco Home Solutions
About
About This Business
Years in Business: 33
Products and Services
Photos and Videos
Business Details
- Local BBB:
- BBB of Chicago & Northern Illinois
- BBB File Opened:
- 9/6/2020
- Business Started:
- 1/1/1992
- Type of Entity:
- Sole Proprietorship
- Related Businesses:
- Oncourse Home Solutions
- Business Management:
- Ms. Flor Alfaro, Complaint Handler
- Number of Employees:
- 1500
Additional Contact Information
- Principal Contacts
- Ms. Flor Alfaro, Complaint Handler
- Customer Contacts
- Ms. Flor Alfaro, Complaint Handler
- Social Media
Additional Information
- Payment methods
- Utility billing on select utilities may be available. MasterCard, Visa, Discover or Automated Clearing House payments from your bank account.
- Refund and Exchange Policy
- You may cancel your agreement at any time as described below by calling the toll-free number listed on your Welcome Letter or providing cancellation in writing to: Warranty Program, P.O. Box 3042, Naperville, Illinois 60566-7042. The company may cancel the agreement prior to the end of the current twelve (12) month term for fraud, exploitation of program, abuse, material misrepresentation, non-payment, for violation of any of the terms and conditions of the agreement, unsafe working conditions, or if required to do so by any regulatory authority. If either you or Pivotal Home Solutions cancels the agreement within thirty (30) days from the commencement date and you have not made any request for service hereunder, you will receive a full refund of the agreement purchase price paid. If you or the company cancels
the agreement after thirty (30) days from the commencement date but before the annual coverage term ends, coverage shall continue for the balance of the monthly period in which the agreement is cancelled, and you shall
receive a refund of any advance payments for coverage less the cost of any service.
received under this Agreement, if any, that You have made for the period of time
beyond the monthly period in which this Agreement is cancelled. - Business Categories
- Home Warranty Plans, Heating and Air Conditioning, Major Appliance Services, Water Heater Repair, Warranty Plans
Latest Reviews
Edward B
"I canceled my service 6 months ago for the home warranty program we pay out of pocket for a different company but yet they continue to build us NIPSCO doesn't seem to care they refused to take it off my bill these people tell me I owe them a bunch of money so what I'm going to do is I'm going to contact the *** and I'm going to file a consumer's complaint against this company and that's what everyone else needs to do let's go you need to get rid of your s***** service providers and find somebody that can manage its customers because this is a complete scam please everybody file a complaint with the *** it's the only way we're going to get this fixed thank you"
Darlene M
"This is the worst company I have ever had to deal with. They do not come out to fix anything they do not show up on scheduled appointments." ... Read full review
Izzy K
"We have had several power outages. One time we were the only ones in my city and it took them over 70 hours to come and fix it." ... Read full review
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