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Important information

• Advertising Review:

  BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

   

  On 3/17/2023, BBB contacted ABC Plumbing Heating Cooling Electric regarding an offer advertised on their website.

  
  The business advertised the following offer:

   

  “BOGO - FREE FURNACE WHEN YOU BUY AN A/C”

  "BUY AN AC, GET YOUR FURNCE FREE!"

   

  ABC Plumbing Heating Cooling Electric is in the HVAC industry which is understood to negotiate prices. The company does not dispute this point. The BBB requested for the business to cease this claim in light of Section 14.3 as they negotiate prices.

   

  Section 14 of the BBB Code of Advertising states:
  

  14.3 In a negotiated sale, no “free” offer of a product or service should be made where it would likely mislead consumers, such as where:
                 14.3.1 The product or service to be purchased usually is sold at a price arrived through bargaining, rather than at a regular fixed price; or
                 14.3.2 There may be a regular price but other material factors such as quantity, quality or size are arrived at through bargaining.
  

  On 3//17/2023, the business provided a response to the Better Business Bureau and will continue to offer their Buy 1 Get 1 Free promotion. Therefore, ABC Plumbing Heating Cooling Electric is currently not meeting the BBB Code of Advertising.

• Advertising Review:

  BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

  On 9/15/2023, BBB contacted ABC Plumbing Heating Cooling Electric regarding an offer advertised on their website and Money Mailer.

  
  The business advertised the following offer:

  “FREE FURNACE WITH THE PURCHASE OF AN A/C” (Money Mailer)
  
  “Buy A New A/C, Get A Free Furnace” (Website)

   

  ABC Plumbing Heating Cooling Electric is in the HVAC industry which is understood to negotiate prices. The company does not dispute this point. The BBB requested for the business to cease this claim in light of Section 14.3 as they negotiate prices.

   

  Section 14 of the BBB Code of Advertising states:
  

  14.3 In a negotiated sale, no “free” offer of a product or service should be made where it would likely mislead consumers, such as where:
                 14.3.1 The product or service to be purchased usually is sold at a price arrived through bargaining, rather than at a regular fixed price; or
                 14.3.2 There may be a regular price but other material factors such as quantity, quality or size are arrived at through bargaining.
  

   

  On 9/22/2023, the business provided a response to the Better Business Bureau and will continue to offer their Buy 1 Get 1 Free promotion. Therefore, ABC Plumbing Heating Cooling Electric is currently not meeting the BBB Code of Advertising.