Information and Alerts

BBB RatingNot Rated

Reasons for rating

BBB is evaluating a pattern of complaints before issuing a rating.

Service Area

Acworth, GA
Adairsville, GA
Alpharetta, GA
Alto, GA
Aragon, GA
Arcade, GA
Arnoldsville, GA
Athens, GA
Atlanta, GA
Auburn, GA
Austell, GA
Avalon, GA
Avondale Estates, GA
Baldwin, GA
Ball Ground, GA
Barnesville, GA
Berkeley Lake, GA
Bethlehem, GA
Between, GA
Big Canoe, GA
Bishop, GA
Blairsville, GA
Bogart, GA
Bostwick, GA
Bowdon, GA
Bowdon Junction, GA
Bowersville, GA
Bowman, GA
Braselton, GA
Braswell, GA
Bremen, GA
Brookhaven, GA
Brooks, GA
Buchanan, GA
Buckhead, GA
Buford, GA
Canon, GA
Canton, GA
Carlton, GA
Carnesville, GA
Carrollton, GA
Cartersville, GA
Cassville, GA
Cedartown, GA
Centralhatchee, GA
Chamblee, GA
Chattahoochee Hills, GA
Chestnut Mountain, GA
Clarkdale, GA
Clarkesville, GA
Clarkston, GA
Clayton, GA
Clermont, GA
Cleveland, GA
Colbert, GA
College Park, GA
Comer, GA
Commerce, GA
Concord, GA
Conley, GA
Conyers, GA
Cornelia, GA
Covington, GA
Crawford, GA
Cumming, GA
Dacula, GA
Dahlonega, GA
Dallas, GA
Danielsville, GA
Dawsonville, GA
Decatur, GA
Demorest, GA
Dewy Rose, GA
Dillard, GA
Dobbins Afb, GA
Doraville, GA
Douglasville, GA
Duluth, GA
Dunwoody, GA
East Point, GA
Eastanollee, GA
Elberton, GA
Ellenwood, GA
Emerson, GA
Esom Hill, GA
Euharlee, GA
Experiment, GA
Fairburn, GA
Farmington, GA
Fayetteville, GA
Felton, GA
Flovilla, GA
Flowery Branch, GA
Forest Park, GA
Fort Gillem, GA
Franklin, GA
Franklin Springs, GA
Gainesville, GA
Gay, GA
Gillem Enclave, GA
Gillsville, GA
Good Hope, GA
Grantville, GA
Grayson, GA
Greenville, GA
Griffin, GA
Hampton, GA
Hapeville, GA
Haralson, GA
Hartwell, GA
Helen, GA
Hiawassee, GA
High Shoals, GA
Hillsboro, GA
Hiram, GA
Holly Springs, GA
Homer, GA
Hoschton, GA
Hull, GA
Ila, GA
Jackson, GA
Jasper, GA
Jefferson, GA
Jenkinsburg, GA
Jersey, GA
Johns Creek, GA
Jonesboro, GA
Kennesaw, GA
Kingston, GA
Lake City, GA
Lake Spivey, GA
Lakemont, GA
Lavonia, GA
Lawrenceville, GA
Lebanon, GA
Lexington, GA
Lilburn, GA
Lithia Springs, GA
Lithonia, GA
Locust Grove, GA
Loganville, GA
Lone Oak, GA
Lovejoy, GA
Lula, GA
Luthersville, GA
Mableton, GA
Madison, GA
Manchester, GA
Marble Hill, GA
Marietta, GA
Martin, GA
Maxeys, GA
Maysville, GA
Mcdonough, GA
Meansville, GA
Milner, GA
Milton, GA
Molena, GA
Monroe, GA
Monticello, GA
Moreland, GA
Morrow, GA
Mount Airy, GA
Mount Zion, GA
Mountain City, GA
Murrayville, GA
Nelson, GA
Newborn, GA
Newnan, GA
Nicholson, GA
Norcross, GA
North High Shoals, GA
North Metro, GA
Oakwood, GA
Orchard Hill, GA
Oxford, GA
Palmetto, GA
Peachtree City, GA
Peachtree Corners, GA
Peachtree Cty, GA
Pendergrass, GA
Pine Lake, GA
Porterdale, GA
Powder Springs, GA
Rabun Gap, GA
Raymond, GA
Red Oak, GA
Redan, GA
Rest Haven, GA
Rex, GA
Riverdale, GA
Rockmart, GA
Roopville, GA
Roswell, GA
Round Oak, GA
Royston, GA
Rutledge, GA
Rydal, GA
Sandy SPGS, GA
Sandy Springs, GA
Sargent, GA
Sautee, GA
Sautee Nacoochee, GA
Scottdale, GA
Senoia, GA
Shady Dale, GA
Sharpsburg, GA
Sky Valley, GA
Smoke Rise, GA
Smyrna, GA
Snellville, GA
Social Circle, GA
Statham, GA
Stephens, GA
Stockbridge, GA
Stone Mountain, GA
Stonecrest, GA
Stovall, GA
Suches, GA
Sugar Hill, GA
Sunny Side, GA
Suwanee, GA
Talking Rock, GA
Tallapoosa, GA
Tallulah Falls, GA
Talmo, GA
Tate, GA
Taylorsville, GA
Temple, GA
Tiger, GA
Toccoa, GA
Toccoa Falls, GA
Tucker, GA
Turin, GA
Turnerville, GA
Tyrone, GA
Union City, GA
Villa Rica, GA
Vinings, GA
Waco, GA
Waleska, GA
Walnut Grove, GA
Warm Springs, GA
Watkinsville, GA
White, GA
Whitesburg, GA
Wiley, GA
Williamson, GA
Winder, GA
Winston, GA
Winterville, GA
Woodbury, GA
Woodstock, GA
Woolsey, GA
Young Harris, GA
Zebulon, GA
USA

Alert Details

This business has 2 alerts.

Pattern of Complaints

According to information in BBB files Decluttr has a pattern of complaint alleging Refund and Exchange Issues.

Specifically, consumers allege Decluttr offers to buy their electronic items through an online instant valuation system. However after the consumer sends in their item(s), they do not get the agreed upon amount or the process takes an extreme amount of time. Consumers also state they are unable to get customer service and have a very difficult time reaching someone or getting any response.

On April 28, 2023, BBB contacted Decluttr to request their voluntary cooperation in eliminating the pattern of complaint.

On June 21, 2023 Decluttr responded with the following information as a means to eliminate the pattern:

Following complaints regarding delays in payments, we have investigated the cause and put steps in place to make the processes clearer.

To avoid customers entering incorrect details, we have added clear messaging to the payment page to remind customers to check their details before proceeding. This includes when customers choose PayPal as a payment option.

We have also added more help content to help our customers understand the payment process and timings.

As some delays had also occurred because of device locks and network status, we have also reinforced this messaging.

Decluttr are always evolving processes, design and content to ensure the customer has a full understanding of the process and timeframes.

This aspect of the Business Profile will be updated once additional information becomes available.

Alert

Decluttr support can be contacted via Live Chat or Email by clicking here https://help.decluttr.com/hc/en-gb/articles/360010192180-How-do-I-contact-Decluttr-support-. Decluttr focus on these contact channels rather than phone which allows a greater level of speed and service when dealing with inquiries.

Important Information

Additional Info

Decluttr support can be contacted via Live Chat or Email by clicking here https://help.decluttr.com/hc/en-gb/articles/360010192180-How-do-I-contact-Decluttr-support-.

Decluttr focus on these contact channels rather than phone which allows a greater level of speed and service when dealing with inquiries.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org