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Business Profile

Auto Warranty Plans

Pelican Investment Holdings LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Information and Alerts

BBB RatingF

Reasons for rating

  • Failure to respond to 7 complaint(s) filed against business
  • 8 complaint(s) filed against business
  • Government action(s) against the business

Alert Details

This business has 1 alert.

Government Actions

State of Ohio v Pelican Investment Holdings LLC et al. Case Number 23 CV 000047 Franklin County (OH) Court of Common Pleas

As of July 10, 2024

A damages hearing was held on June 25 2024.  As a result, the Court adopted the following:

Stacey Yim will pay a civil penalty of $50,000.00 and pay for all court costs associated with this action.

---------------------------------

As of January 4, 2023:

The Ohio Attorney General is suing six individuals and six companies that relied on illegal robocalls to identify sales leads so they could then pitch purported car warranties to Ohio residents.

The complaint, filed in Franklin County Common Pleas Court, alleges that Delaware-based Pelican Investment Holdings who operates out of West Palm Beach Florida was paying for leads to initiate outbound prerecorded calls to consumers to market and sell “vehicle service contracts.” The contracts were then “administered” by Dimension Service, Autoguard Advantage and National Administrative Service, all based in Dublin, Ohio. 

The prerecorded messages misrepresented the essence of the call, which violates Ohio’s Consumer Sales Practices Act. The calls failed to properly identify the calling party and falsely claimed that the call was about extending the consumer’s auto warranty and was affiliated with the auto manufacturer.

For the phone calls that resulted in a contract sale, the defendants did not secure a signed written confirmation of a verbal agreement – a violation of Ohio’s Telephone Solicitation Sales Act. They also violated this law by acting as telephone solicitors without having registered as such with the Ohio Attorney General’s Office and without having obtained and filed the required surety bond.

Those named as defendants are:

  • Pelican Investment Holdings, a company formed in the state of Delaware in November 2020 with its principal place of business in West Palm Beach, Florida.
  • Dimension Service Corp., an Ohio company formed in June 1994 with its principal place of business in Dublin, Ohio.
  • Autoguard Advantage Corp, an Ohio company formed in July 1996 with its principal place of business in Dublin, Ohio.
  • National Administrative Service Co., an Ohio company formed in October 2001 with its principal place of business in Dublin, Ohio.
  • Falcon Endeavors Inc., a Wyoming company owned by defendant Gustave Renny that was formed in March 2018 with its principal place of business in Sheridan, Wyoming.
  • MB Holdings Group, a Nevada company owned by defendant Vajira Samararatne that was formed in April 2020 with its principal place of business in Las Vegas, Nevada.
  • Gustave C. Renny, an actual or de facto owner, officer or member of Pelican who controlled and directed the business activities and sales conduct of Pelican and Falcon Endeavors.
  • Vajira Samararatne, an actual or de facto owner, officer or member of Pelican and MB Holdings.
  • Stacey E. Yim, an actual or de facto owner, officer or member of Pelican.
  • Ronald D. Eddington Jr., an actual or de facto owner, officer or member of Pelican.
  • Joseph E. Hill Jr., an actual or de facto owner, officer or member of Pelican.
  • Haytham H. Elzayn, an officer and director of Dimension Service, Autoguard Advantage and National Administrative Service.

Notably, defendant Stacey Yim was named in a federal lawsuit filed in July by Yost’s office also regarding fraudulent auto-warranty plans.

LINK: https://www.ohioattorneygeneral.gov/Media/News-Releases/January-2023/AG-Yost-Slams-the-Door-Shut-on-%E2%80%98Car-Warranty%E2%80%99-Robo

 

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