About

Local BBB:

BBB of West Florida

BBB File Opened:

4/28/2022

Business Started:

6/17/2019

Business Incorporated:

6/17/2019

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Mr. Wesley Springer, Owner/Agent

Mrs. Katerina Springer, Owner/Agent

Licensing information

Additional Information

Payment methods

Credit Card, Debit Card, ACH

Refund and Exchange Policy

Cancellations/Refunds:

Once a deposit is received, you will have up to 5 business days to make cancellation to your trip and receive full refund with no questions asked. If we do not receive any notification from you within those 5 business days then your deposit will be considered to be non-refundable. Once your deposit refund date has passed, your deposit will not be refunded under any circumstance.

To cancel a deposit, you will need to send an e-mail to [email protected] that contains both your name and the start date of your trip.

Once final payment is received, you will have up to 2 business days to make cancellation to your trip and receive full refund less deposit with no questions asked. If we do not receive any notification from you within those 2 business days then your final payment will be considered to be non-refundable, but may be creditable in the event of family or medical emergency.

If you book a tour within 60 days of the tour departure, your payment is considered to be non-refundable after 2 business days, but may be creditable in the event of family or medical emergency.

A creditable event must occur with 60 days prior to your tour start date. PLT reserves the sole right to determine whether or not an event is creditable. For these purposes, we consider your travelling partner to be someone who shares accommodations with you. Family members are considered to be a spouse, stepchild, or blood relative in the 1st. If you would like to request a credit, you will need to start by sending an e-mail to [email protected] that includes "Credit Request" in the title and your name with the start date of the tour in the body of the e-mail. You may be required to provide documented proof of your creditable event.

If you have credit insurance, you will first have to file a claim with your credit insurance company before contacting PLT with your request. PLT will only process a claim for a credit request once a claim has been filed with your insurance provider and you can document proof of a final payment or settlement.Recognized creditable medical/family emergencies are limited to the following:

You, your, travel partner, or family member dies or suffers unexpected and disabling injury or illnesses requiring hospitalization or urgent medical care prior to joining the tour.

You will be required to provide physician's letter on a physician's letterhead verifying the specific reason and date of the onset of the condition for advice against traveling.

In the event of death, we will require a death certificate or obituary.

You, your travel partner, or family member suffers a certifiable personal disaster (home flood, burning down, or you being a victim of serious crimes necessitating a change in travel plans).

You will be required to provide a copy of pertinent police, fire, or investigative report.

You or our spouse are called into active military service or have leave revoked.

Business Categories

Travel Agency, Online Travel Agency, Tour Operators, Travel Services, Sightseeing Tours, Travel and Tourism Education, Wholesale Tours