Pest Control Services
PestBearInformation and Alerts
Important Information
Customer Complaint
This complaint totals for this business include complaints filed involving the company's locations throughout Florida.
PestBear has worked and continues to work with BBB in an effort to reduce its number of complaints. BBB recommends that if you have any complaints or concerns, please contact Tom Barry, Owner/Manager, at (800) 737-8232 or e-mail [email protected] prior to contacting BBB.
BBB has received complaints from customers involving billing or collection issues, alleging that the business has billed them for services not provided or billed them after cancelling services. In some cases, customers complain about service issues, alleging that the business has not provided services or is continuing to provide services after cancellation.
BBB has been in contact with PestBear from May 2014 through the present regarding the company's complaint activity.
PestBear believes the underlying cause of the complaints is miscommunication, including the customers telling the technicians to discontinue services which doesn't get communicated back to the office, as well as customers who believe once they cancel their service they don't owe any money. The business has stated it has created a Customer Loyalty Department which will deal with any negative customers or disagreements.
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