Airlines
Via Airlines, IncInformation and Alerts
Important Information
Additional Info
BBB files indicate that this business has a pattern of complaints. Specifically, consumers have reported they have been promised a refund for purchased tickets from another form of travel as their flights were cancelled. Consumers have reported such refunds have not been granted and instead some have received "travel vouchers".
On September 27, 2018 Via Air, LLC responded to the Better Business Bureau with steps they will take in order to eliminate these patterns. The following steps were provided by the business;
1) Initiate contact with the customers for delays and cancellations.
2)Have proper training across the board for all employees including crew members.
3)Find an immediate resolution to the issues, such as immediate refund and or vouchers.
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