Pool Contractors
Quality Pools by Strong, Inc.Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
Based on BBB files, Strong, Inc. dba Pools N Spas Of Central Florida has a pattern of disputes alleging contract and customer service issues. Consumers allege once a contract has been signed, and the down payment made, Strong, Inc. does not honor promises made to consumers. Consumers allege Strong, Inc. gives a proposed start date for pool installation, however, consumers complain of numerous delays in start dates and during the construction process. Some consumers allege that despite paying for their projects in full, Strong, Inc. never completes the pools they were contracted to build.
On April 27, 2018 BBB sent correspondence to Strong, Inc. with concerns regarding the pattern of complaints. BBB received a reply on May 2, 2018 stating:
We have successfully completed over 5,000 jobs in 30 years and you have had maybe 5 complaints that I know of. We notice the complaints are never quality issues. We do not have start dates or completion dates in our contract. We do have an arbitration clause which has not been used in over 10 years because the complaints people make are not legitimate.
Alert
Strong, Inc. dba Pools N Spas Of Central Florida uses many different names in their marketing materials and on their contracts which may be confusing to consumers. BBB recommends before you sign a contract with any contractor verify the license number on the contract with the Florida Department of Business and Professional Regulation.
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