Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hertz has 2065 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  4100 George J Bean Pkwy Tampa, FL 33607-1402

• 

  Hertz

  PO Box 6001 Huntsville, AL 35813-0001

• 

  Hertz

  727 Highway 43 S Saraland, AL 36571-3604

• 

  Hertz

  13409 72 Ave Surrey, BC V3W 2N7

Review Details

• Review fromW&T

  Date: 08/15/2022

  My vehicle was hit while I was at work. My insurance went through hertz to get me a rental. I asked for a small vehicle. The male at the marion il location told me it was a small suv. When I arrived to pick up the vehicle the male said he never said it was a small sum but a mid size. My husband was with me and heard him tell me what size it was. I arrive he told me it was a jeep compass. I would have been fine with that but he changed it to a Buick Enclave. What made me mad was them male lying to me claiming he never said that. I will never do business with Hertz again. They are only out to make money and do nor care about the customer. The older male there needs to have better customer service skills. He blatantly lied to me!

• Review fromAleksandrs B

  Date: 08/14/2022

  Just got ripped off at West Palm Beach airport today by local Hertz manager Trina Zaldivar. I hope I got the last name correct, as she refused to give it to me, had to look it up. So much for corporate ethics Hertz...
  I booked the largest most expensive elite/luxury SUV on Expedia and got a $150 "upgrade" charge and ended up paying $300 for an old Suburban. Conversation with "just Trina" (as she introduced herself) ended nowhere and she refused to remove the "upgrade" charges.
  Way to do business, Tria!
  Unfortunately, this type of customer service does not work for me and I'll make sure never to rent again from Hertz, Dollar, Thrifty, etc.

• Review fromJoan P.

  Date: 08/13/2022

  They are the worst. They don't even have a car after you make a reservation. They could car less if you get your car or not. They don't have cars available when you get there for your reservation time. They expect you to sit there for hrs waiting for a car to be returned. They are rude and how they run their business is disgraceful. Bottom line run from this company and any others companies that Hertz owns. The only thing this company does is take advantage of people and upset them.

• Review fromJack P

  Date: 08/12/2022

  Will never rent from this company again. Flight was delayed 12 hours at ATL. Went to get a rental and they said they wouldn't do a one way. I had no choice but to rent the car and change the drop off location. Then charged me another $200 on top of the original fee for going 150 miles. Terrible company that will extort their customers.

• Review fromJanet I.

  Date: 08/10/2022

  I will NEVER from Hertz again !!! I rented a car on 9/2/21 and returned it on 9/9/21 I have a return receipt well evidently the person who was suppose to put it in the system as returned didn't do their job and I received a letter 2 weeks later stating that they were going to file charges against me because I didn't return the vehicle. I went to the office that I rented from and she looked it up and said it was a computer error and that it was all set. Jump ahead to 7/29/22 I reserved a vehicle for pick up in Buffalo and they said they couldn't rent me a car ever again because my license has been flagged??? I didn't have a clue as to why the guy at the desk was really rude and nasty to me. Good thing my husband had an emergency credit card on him this idiot at the desk said that husband couldn't even use my credit card to rent a car. I have been going back and forth with customer service on the phone and email I even sent them a copy of my receipt and they still refuse to remove the flag from my license. It makes no sense at all it is clearly their error and they refuse to fix it.. Bottom line is I would never recommend anyone to rent from this company again .I have been a gold club member for at least 14 years now .. If I could give negative stars I would!!!!

• Review fromLarry P

  Date: 08/09/2022

  Made a reservation with Dollar car rental to be picked on June 2nd. I paid for the rental in advanced to get the lower rate. My payment was billed Hertz who owners Dollar. The rental pick up was at Baltimore Washington airport. When arrived to the car rental sight Dollar rental was closed and lights off. They were the only one closed. Went to desk, they put a sign up to go Thrifty(owned by Hertz). They informed my wife and I there were no cars and had no idea when some would come. At that time there approximately 12 people already waiting for a car. Since there was no one at Dollar desk to assist and Thrifty could not do anything but tell we would have to wait in the hopes of getting a car. I had to go to another rental to get a car. My rental with Dollar was 530.19. But because I had to get anther car it now cost me 1100.00. I reached out to Dollar three times. Got only promises that I would be reimbursed. Nothing. Because my payment was paid to Hertz, I contacted them. Promised would be returned. Nothing. Have been on Facebook messenger with Lindsey, Courtney and Sam and all three said their team is looking into it. Nothing. It's been over two months and nothing. Bottom line I believe they have no intention of returning my money. To make this review had to leave rating. They should get zero rating.

• Review fromKurt S

  Date: 08/09/2022

  Renter beware! Read the fine print. I reserved a Hertz rental through autorentals.com. I have rented many times thru this website. All of my previous reservations were held without a charge on my credit card. I reserved the Hertz rental car expecting to pay at the desk when picking up the car. My credit card was immediately charged. Never had this happen before. Their policy is if you can cancel with 2 day of booking you receive a full refund. After that they charge $100,00 to cancel. I called autorental.com but they said I had to cancel directly through Hertz. I will never use Hertz again or autorental.com. ************* guarantees no cancelation fees. I reserved a similar car thru them over $200.00 cheaper. I took the $100.00 loss by canceling Hertz but saved $100.00 by renting thru *************.

• Review fromDante M

  Date: 08/08/2022

  Oh my full of scam artists. I was hit by a person renting from Hertz. My car was parked while I was at work...Then I get a message from Hertz claiming it was my fault. So see y'all at arbitration have fun you punks.

• Review fromRomeo D

  Date: 08/08/2022

  Rented a car 4-5 mos ago and I received lately that the car was damaged.and their reason was I didn't buy their car insurance.what ? Why after 4-5 mos I'm 100% sure I didn't do any harm to their car when I returned it to them.thats ridiculous accusation.

• Review fromGail D

  Date: 08/07/2022

  My issue could be your issue. I was charged $ 101.34 for fuel and taxes when I returned the vehicle to Hertz. I did agree to pre purchase a full tank of gas. When i brought the car back with 1/4 tank I did not expect to be charged this amount for a tank of gas. Had I got gas outside the airport before I returned the car I wouldn't have been charged this additional amount. This was not made clear to me by the counter person. I would just like public to know the options and make an educated decision about pre paying for fuel or fueling up prior to returning a rental car.