Identity Theft Protection
Identity Services LLCInformation and Alerts
Alert Details
This business has 1 alert.
Alert
BBB files indicate that this business has a pattern of complaints concerning unauthorized billing issues. In July 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. The business has responded with the following:
"Our company does not do telemarketing, our way of selling is more traditional. We send our postcards by postal mail. The customer can contact us by phone if they are interested in the service. There is a record of all phone calls in our internal system.
During the call, the salesperson will ask for the name, address, and banking information. They will also ask if the customer is interested in other services offered by the company. At each step of the sale, the seller will verbally ask for authorization of the charges for the service being purchased, in addition to explaining the service.
Once the purchase is complete, the customer will receive a letter in the mail with the information needed to activate the service. Additional information about the service will also be included in the letter.
We believe that, unfortunately, most customers forget that they have called. There are a number of reasons why this can happen. In our opinion, some people don't pay attention to the salesperson's explanation of the service, so they don't have a full understanding of what they are buying. As a result, customers don't use it and may forget they bought it.
For this reason, we are working on improving our customer service in order to help our customers and to be more present to remind them that the service they have purchased is active and ready for use. Thankfully, this type of complaint represents a small percentage of our customers, so we want to encourage our customers to leave a review about their experience with us."
Important Information
Additional Info
The manager of this business, Anthony George, has
multiple businesses actively registered with the Florida Department of State,
Division of Corporations. BBB has a separate profile on each of these
businesses under the Related Businesses section in this profile.
Service Area
- USA
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.