Small Engine Repair
Ashford Small Engine RepairInformation and Alerts
Alert Details
This business has 2 alerts.
Misuse of BBB Name and/or Logo
The Facebook page for Ashford Small Engine Repair includes the statement "Better Business ACCREDITED!" This business is not BBB accredited and our policies prohibit such references.
In April 2024, BBB contacted the business about claims in its online and print advertising.
Its ad in a local Connecticut print publication includes the statement "We have an A+ rating with the Better Business Bureau!" According to the BBB Code of Advertising, the primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used. The business did not have an A+ rating with BBB at the time of the advertisement.
The print ad also states "#1 Our customers have rated us #1 in the area - 5 stars and we plan to stay that way!" Its Facebook page states "Rated #1 in area for repairs." Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. The business did not respond to BBB's request that it provide substantiate for the claim or modify it.
Its print ad states "We are also proud to announce that we are now a certified Stens dealer." The business did not respond to BBB's request that it provide substantiation for this certification.
Alert
Information involving Ashford Small Engine Repair's advertising and unauthorized claims of BBB accreditation are included in this BBB Business Profile.
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