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Business Profile

Moving Companies

Metropolitan Van & Storage, Inc.

About

About This Business

Metropolitan Van & Storage, Inc. offers local and long distance, nationwide residential, office-industrial, and equipment moving; packing and crating, panel and modular furniture installation, records management, shredding-NAID certified, document destruction services, Container on Wheels (COWs), portable moving and storage. 80' Public scale in Benicia and 70' Public scale in Mountain View, CA

Photos and Videos

Business Details

BBB File Opened:
3/16/2016
Business Started:
6/15/1965
Business Incorporated:
6/24/1969
Type of Entity:
Corporation
Business Management:
Mr. Brian MacDougall, Vice President
Number of Employees:
49

Additional Contact Information

Principal Contacts
Mr. Brian MacDougall, Vice President
Customer Contacts
Mr. Brian MacDougall, Vice President
Additional Phone Numbers
Other Phone: (650) 967-7224
Other Phone: (916) 373-9259
Other Phone: (888) 877-2052
Other Phone: (650) 227-4515

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 95137 for this business, issued by Bureau of Household Goods and Services. The expiration date of this license is 2/28/2025.

Bureau of Household Goods and Services

4244 South Market Court, Suite D

Sacramento CA 95834-1243

BBB records show a license number of 222569 for this business, issued by Federal Motor Carrier Safety Administration. The expiration date of this license is 2/28/2025.

Federal Motor Carrier Safety Administration

1325 J St Ste 1540

Sacramento CA 95814

BBB records show a license number of 947244 for this business, issued by Contractors State License Board. The expiration date of this license is 5/31/2026.

Contractors State License Board

9821 Business Park Dr

Sacramento CA 95827

BBB records show a license number of 0020567 for this business, issued by DMV Motor Carrier. The expiration date of this license is 2/1/2025.

DMV Motor Carrier

1507 21st St

Sacramento CA 95814

Industry Tip

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