Credit Services
Credit Karma, Inc.Headquarters
Information and Alerts
Alert Details
This business has 1 alert.
Government Actions
FTC File No #20203138
On September 1, 2022, Credit Karma, LLC settled allegations brought against the company by The Federal Trade Commission (File No# 202-3138).
According to court documents between February 2018 and April 2021, Credit Karma through their website, mobile app and email mislead consumers when sending advertisements and recommendations that consumers were “pre-approved” for third party financial products. It is alleged the company was aware that not all consumers would qualify for these offers thus leading consumers to incur addition damage to their credit when a “hard pull” inquiry was made on their credit report.
As part of the consent agreement and without any admission of wrongdoing, Credit Karma will pay $3 million to consumers who applied to these offers but were then denied credit. The company is also prohibited from making deceptive claims in regard to “pre-approval.”
On October 31, 2024, The FTC announced, it will be sending out $2.5 million in payments to affected consumers. Payments will be sent via PayPal and by check to those consumers who filed a claim by the March 4, 2024, deadline. Consumers will be given 90 days to cash checks and 30 days to redeem their PayPal payment.
Consumers can click on the following link for additional information on the refund process.
Important Information
Customer Complaint
BBB’s business profile for Credit Karma Inc. was created in April 2008. A review of Credit Karma Inc. complaints was completed in September 2024.
BBB encourages consumers to review the following links for information on managing your accounts and security.
https://support.creditkarma.com/s/?sessid=124e6725-be0c-4119-be10-035f3f340893
https://www.creditkarma.com/about/terms202309
Service Area
- CA
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.