About
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 2/29/2024
Years in Business: 19
Business Details
- Local BBB:
- BBB of Northeast California
- BBB File Opened:
- 1/29/2015
- Business Started:
- 1/1/2006
- Business Incorporated:
- 7/29/2008
- Type of Entity:
- Corporation
- Business Management:
- Mr. Ian Drysdale, CEO
- Ms. Gracie Cleveland, Communications Analyst
- Ms. Brooke Sacrider, Vice President of Marketing
- Number of Employees:
- 799
Additional Contact Information
- Principal Contacts
- Ms. Gracie Cleveland, Communications Analyst
- Customer Contacts
- Mr. Ian Drysdale, CEO
- Ms. Gracie Cleveland, Communications Analyst
- Fax numbers
- Primary Fax: (916) 313-3565
- Additional Phone Numbers
- Other Phone: (888) 774-8020
- Social Media
Additional Information
- Business Categories
- Payment Processing Services, Insurance Claims Processing, Insurance Software, Financial Technology
Latest Reviews
Hormoz H
"I filed a complaint with CFPB, consumer Financial protection bureau, ans ONE INC are licensed robbers thieves not professionals the only thing they can do is hanging up phone one customers. I was calling them four days and asking for tracking number of the payment date they supposed to do six days before they lied to me couple of times and thank God I have recording of our conversation that they told me the payment was issued on 14th and 20th, when I called them again with same issue,as I havent got the payment ,because I knew they havent issued it yet, they told me that adjuster has to approve the payment and payment hasnt been sent yet And hang up on me after I told them that I Catch their lie." ... Read full review
Stan B
"There payment service is not up to par. Always running one to two weeks behind." ... Read full review
Jeff V
"This company decided to call me and be condescending and then hang up on me. I have the recorded call for evidence." ... Read full review
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.