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Alert Details
This business has 1 alert.
Pattern of Complaints
Complainants generally allege problems with canceling services. Several explain that they receive a free trial offer from the business, but have difficulty or are unable to cancel the services before the free trial offer is up.
The company generally responds by explaining that the complainant signed a twelve month contract and cannot cancel the contract.
BBB believes these complaints contain a pattern of allegations and contacted the business on October 15, 2015, We requested the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. The company responded on October 20, 2015, indicating that, in the case of consumers filing complaints about not being able to cancel their contracts, the company believes these consumers are attempting to get out of their twelve month contracts and that in order for a customer to complete their subscription they are required to fill out an electronic order form which requires acknowledgement of the terms and conditions of the contract. The company also explained that their sales representatives clearly explain to all customers that they are entering a twelve month commitment. BBB followed up with the company on October 22, 2015 and November 4, 2015, requesting that they provide us with the steps they plan to take to prevent these allegations from reoccurring. As of today's date, we have not received a response to that request.
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