Ecommerce
SVG Brand GroupInformation and Alerts
Alert Details
This business has 1 alert.
Alert
In July 2024, BBB investigated SVG Brand Group's business practices. This investigation was prompted by the nature of complaints received by BBB. Consumers allege that the business fails to provide services consumers paid for and fails to respond to consumers' phone and email inquiries.
On July 18, 2024, BBB sent the company a Business Practice Inquiry through email, to request the following information:
-A copy of the business’s refund policy;
-The resolution the business provides to consumers if they are unable to fulfill the purchased services;
-The current process in place to answer consumer's inquiries;
-The quality assurance process in place to ensure the agreed-upon services are offered;
Additionally, BBB asked the business to add their contact information to the website so that there is no confusion regarding where the business is physically located.
As of July 31, 2024, the business has not responded to BBB's request.
Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to file a complaint with the Attorney General’s Office and/or the Federal Trade Commission.
Important Information
Advertising Review
On July 18, 2024, BBB requested SVG Brand Group to modify, substantiate, or discontinue claims made on their website (https://www.svgbrandgroup.com/) that read, “We can increase your worth to seven and eight figures FAST (in months, not years).”, ”GROW 10X FASTER SMARTER AND BETTER”, ”***** 4.9 stars out of 214 Products Reviews”, ”Guaranteed Results...And Tested”, ”We give you Real Results: Money, Knowledge, Time, Growth and Success.”, ”Proven Process…We turn the "beliefs" of starting/growing your business into a science…, we've distilled our findings into a formula with proven consistency and measures of your progress using reliable metrics.”, and ”Get More Sales…Start getting sales in weeks and have a repeatable process in 1-2 Months. Taking our existing framework proven across a multitude of industries and business sizes.” Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.
BBB's Code of Advertising Section 34 states, Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data. BBB's Code of Advertising Section 20 states, When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. Additionally, BBB's Code of Advertising Section 1 states, The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
As of July 31, 2024, the business has not responded to BBB's request.
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