Carpet and Rug Cleaners
123 Carpet and Tile CleaningInformation and Alerts
Alert Details
This business has 1 alert.
Alert
On June 26, 2017, BBB requested 123 Carpet and Tile Cleaning to substantiate, modify or discontinue claims made on www.phoenix.craigslist.org which state: “Many 5*****star services", "Call to get your carpet/tile cleaner than ever before and dries 75% faster with our eco-green cleaning process", "We guarantee your carpets/tile cleaner than the other guys"and "5 star services guarantee”.
According to the BBB Code of Advertising 1.1, 2.1, 2.1.2, 2.1.3, 20.1, 20.5:
- The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
- Advertisers may offer a price reduction or savings by comparing their selling price with:
- The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or
- The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).
- When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.
- Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.
BBB contacted 123 Carpet Cleaning regarding advertising concerns. The business declined to respond.
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