Web Hosting
PPH LLCInformation and Alerts
Alert Details
This business has 2 alerts.
Alert 1
In September, 2024, BBB investigated PPH LLC’s business practices. This investigation was prompted by the nature of consumer complaints and customer reviews received by BBB. Consumers allege in their reports to BBB that the business is collecting payment for hosting services without proper documentation or confirmation of 'unclaimed funds' and fails to provide consumers with proper contact information for questions or concerns.
On September 13, 2024, BBB sent the company a Business Practice Inquiry through email to request the following information:
-Business contact information and website so that there is no confusion regarding where the company is physically located;
-An explanation of your company’s business model;
-All business names (dba's) used by the company;
-An explanation of your customer communication protocol for ensuring that consumers are notified about the services they’ve signed up for before they are billed;
-Clarification on the invoicing process, particularly how invoices are generated, as we’ve noticed some instances where multiple invoices appear to share the same invoice number;
As of September 23, 2024, the business has not responded to BBB's request.
Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to file a complaint with their local Attorney General.
Alert 2
On December 16, 2019, BBB received confirmation via returned mail that the address where CMS claims to be located, 9524 W Camelback Rd Ste 292 Glendale, AZ 85305-3104, is an insufficient address. BBB has been unable to determine where the business is physically located. BBB urges caution when choosing whether to do business with a company whose physical address is unknown.
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