Online Retailer
Hazel & BoInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
As of April 26, 2024 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Advertising Issues
- Consumer(s) complained that products purchased were not as advertised
Refund/Exchange Issues
- Consumers complained that the business did not respond to their refund requests
- Consumers complained that they were not refunded in a timely manner
Delivery Issues
- Consumers complained that they were not provided with tracking information - Consumers complained that products were not delivered on the dates stated or not delivered at all - Consumers complained the business did not respond to their requests for delivery information - Consumers complained orders were only partially delivered
We offered Hazel & Bo the opportunity to address the above identified patterns. We did not receive their response.
Alert
On November 4 and December 10, 2020, BBB contacted the company to obtain updated information including a contact person, their start date, a brief description of products or services they offer, and any current licensing they have in place. In addition, BBB asked if the company had any affiliations with Ten Bazaars. Finally, BBB requested clarification on their refund policy. If a customer purchases a product but did not get a tracking number, what is their refund process? To date, BBB has not received a response to our request for information.
Please see this tip for Smart Shopping Online: https://www.bbb.org/article/tips/14040-bbb-tip-smart-shopping-online.
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