RV Dealers
Fraserway RV LPHeadquarters
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Pattern of Complaint:
As of April 2, 2024, BBB files indicate that this business has a pattern of complaints concerning the following issues:
Refund / Exchange Issues
Consumer complained that they were billed after cancelling their extended warranty.
Contract Issues
Consumer complained that they were billed after putting their contract on hold.
Consumer complained that the customer service agents are not helpful.
Service Issues
Consumer complained that the business didn’t complete service requirements.
Billing or Collection Issues
Consumers complained that they were being billed more than discussed.
Guarantee or Warranty Issues
Consumer complained that the business did not follow guarantee procedures.
Consumers complained that the business didn’t complete repairs as per warranty.
Repair Issues
Consumers complained that the business didn’t complete repairs.
Product Issues
Consumer complained that the business provided faulty products.
Consumers complained that the business didn’t complete repairs as per warranty.
We offered Fraserway RV LP the opportunity to address the above identified patterns and Fraserway RV LP implemented changes in their process to mitigate some common issues raised through consumer complaints. We have also noticed that a number of complaints has dramatically decreased:
Product Issues
Consumer complained that the business provided faulty products.
Consumers complained that the business didn’t complete repairs as per warranty.
Refund / Exchange Issues
Consumer complained that they were billed after cancelling their extended warranty.
Contract Issues
Consumer complained that they were billed after putting their contract on hold.
Consumer complained that the customer service agents are not helpful.
Service Issues
Consumer complained that the business didn’t complete service requirements.
Billing or Collection Issues
Consumers complained that they were being billed more than discussed.
However, the following pattern issues remain:
Guarantee and Warranty Issues
Consumers complained that the business did not provide repairs based on warranty.
Repair Issues
Consumers complained that repairs were not completed.
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